End-User Licence Agreement

This End-User Licence Agreement ("Agreement") is a legal agreement between you ("User", "you", or "your") and Crivata ("Company", "we", "us", or "our") for the use of the Crivata platform, including all related software, services, and documentation (collectively, the "Service"). By accessing or using the Service, you agree to be bound by the terms of this Agreement. If you do not agree to these terms, do not use the Service.

1. LICENCE GRANT

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes, subject to the terms of this Agreement and your chosen subscription plan.

2. ACCOUNT AND ACCESS

2.1. You must register for an account and provide accurate, complete information.

2.2. You are responsible for maintaining the confidentiality of your account credentials.

2.3. You are responsible for all activity that occurs under your account.

2.4. You must be at least 18 years of age to use the Service.

3. PERMITTED USE

You may use the Service to:

• Manage leads, quotes, jobs, invoices, and client information for your trade business.
• Generate and send documents to your customers.
• Process payments through integrated payment providers.
• Communicate with your customers via the platform's messaging features.

4. RESTRICTIONS

You shall not:

4.1. Copy, modify, distribute, sell, or lease any part of the Service.

4.2. Reverse engineer, decompile, or attempt to extract the source code of the Service.

4.3. Use the Service for any unlawful purpose or in violation of any applicable laws.

4.4. Attempt to gain unauthorised access to the Service, other accounts, or related systems.

4.5. Use the Service to transmit harmful, offensive, or misleading content.

4.6. Sublicense, resell, or share your account access with unauthorised third parties.

4.7. Use automated tools, bots, or scrapers to access or extract data from the Service.

5. DATA AND PRIVACY

5.1. You retain ownership of all data you submit to the Service ("Your Data").

5.2. We process Your Data in accordance with our Privacy Policy.

5.3. You grant us a limited licence to use Your Data solely to provide and improve the Service.

5.4. You are responsible for ensuring you have appropriate consent to store and process any personal data you upload, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

6. SUBSCRIPTION AND PAYMENT

6.1. Access to certain features requires a paid subscription.

6.2. Subscription fees are billed in advance on a monthly basis in British Pounds (GBP).

6.3. All fees are non-refundable except as required by applicable law.

6.4. We reserve the right to change our pricing with 30 days' written notice.

6.5. Failure to pay may result in suspension or termination of your account.

7. FREE TRIAL

7.1. We may offer a free trial period for new accounts.

7.2. At the end of the trial, your account will require a paid subscription to continue accessing premium features.

7.3. We reserve the right to modify or discontinue trial offers at any time.

8. THIRD-PARTY INTEGRATIONS

8.1. The Service may integrate with third-party services (e.g., Stripe, QuickBooks, Google Calendar).

8.2. Your use of third-party services is subject to their respective terms and conditions.

8.3. We are not responsible for the availability, accuracy, or conduct of any third-party service.

9. INTELLECTUAL PROPERTY

9.1. The Service, including all software, design, logos, and content, is owned by Crivata and protected by intellectual property laws.

9.2. This Agreement does not grant you any rights to our trademarks, branding, or proprietary materials.

10. DISCLAIMER OF WARRANTIES

10.1. The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.

10.2. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

10.3. We do not guarantee the accuracy or completeness of any estimates, quotes, or calculations generated through the Service.

11. LIMITATION OF LIABILITY

11.1. To the maximum extent permitted by law, Crivata shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

11.2. Our total liability shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

11.3. Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

12. TERMINATION

12.1. You may terminate your account at any time by cancelling your subscription through the Service.

12.2. We may suspend or terminate your access if you breach this Agreement, with or without notice.

12.3. Upon termination, your licence to use the Service ceases immediately.

12.4. We will make Your Data available for export for a reasonable period following termination.

13. CHANGES TO THIS AGREEMENT

13.1. We may update this Agreement from time to time.

13.2. Material changes will be communicated via email or through the Service.

13.3. Continued use of the Service after changes constitutes acceptance of the updated terms.

14. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. CONTACT

If you have any questions about this Agreement, please contact us at: